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Special Briefing: Expanding Digital Government Services in Pennsylvania
November 4, 2021 @ 1:00 pm
November 04, 2021 | 1:00 PM EDT
The COVID-19 pandemic forced state and local government agencies to accelerate their digital services strategies to keep vital programs and services running. These efforts strengthened resiliency — and they offered convenient new digital service options that were embraced by constituents, creating expectations for more.
Join Government Technology for an interactive conversation on the future of digital government services in Pennsylvania We’ll host experts from the Center for Digital Government and NIC for a webcast focused on how Pennsylvania state and local government agencies can build on the work they’ve already done and expand their digital services strategies.
You’ll learn how to:
· Identify the right services to move online and tailor them to the needs of your customers
· Effectively market new digital services to move more users online
· Improve citizen experience for services that still must be conducted in-person
William (Bill) Rials, Ph.D. — Moderator