COVID-19 has set significant requirements for public services – unmet requirements. In addition, NGOs are currently…
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Untangling the challenge of digital change management in the federal government
People are struggling to control digital transformation. The reason seems obvious: In addition, the business and…
Continue ReadingHow governments can benefit from open source solutions to solve common challenges
Governments with similar challenges are less competitive, add more technology, and have access to open societies…
Continue ReadingWhat Will Happen Next in Kenya?
The Supreme Court’s decision will put the Ruto administration’s campaign promises to the test. William Ruto…
Continue ReadingShared Services in Government Critical Success Factors for Sustainability
Introduction Shared Services Government agencies face challenges that make it difficult for leaders to maintain their…
Continue ReadingCustomer Chronicles — Securing State and Local Government Agencies with Strong MFA
Introduction Protecting sensitive data and maintaining cybersecurity hygiene are top concerns for Customer Chronicles security professionals…
Continue ReadingIT Governance in a public organization in a developing country
Introduction Information Technology Management (ITG) has been used as a benchmark since the 1990s during the…
Continue ReadingDIGITAL TRANSFORMATION IN GOVERNMENT
THE SITUATION What is digital transformation? Politics, law, and tolerance are essential for digital change. The…
Continue ReadingCitizens’ perceptions of government’s participatory use of social media
Abstract Citizens Purpose this study examines the character of the Omani people in the use of…
Continue ReadingA contact center on income and benefits supports Enfield residents
Connectivity reduces call waiting times Civica has partnered with London’s Enfield district to provide a range…
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