COVID-19 has set significant requirements for public services – unmet requirements. In addition, NGOs are currently…
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Untangling the challenge of digital change management in the federal government
People are struggling to control digital transformation. The reason seems obvious: In addition, the business and…
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How governments can benefit from open source solutions to solve common challenges
Governments with similar challenges are less competitive, add more technology, and have access to open societies…
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What Will Happen Next in Kenya?
The Supreme Court’s decision will put the Ruto administration’s campaign promises to the test. William Ruto…
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Shared Services in Government Critical Success Factors for Sustainability
Introduction Shared Services Government agencies face challenges that make it difficult for leaders to maintain their…
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Customer Chronicles — Securing State and Local Government Agencies with Strong MFA
Introduction Protecting sensitive data and maintaining cybersecurity hygiene are top concerns for Customer Chronicles security professionals…
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IT Governance in a public organization in a developing country
Introduction Information Technology Management (ITG) has been used as a benchmark since the 1990s during the…
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DIGITAL TRANSFORMATION IN GOVERNMENT
THE SITUATION What is digital transformation? Politics, law, and tolerance are essential for digital change. The…
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Citizens’ perceptions of government’s participatory use of social media
Abstract Citizens Purpose this study examines the character of the Omani people in the use of…
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A contact center on income and benefits supports Enfield residents
Connectivity reduces call waiting times Civica has partnered with London’s Enfield district to provide a range…
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