Introduction Shared Services Government agencies face challenges that make it difficult for leaders to maintain their…
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Customer Chronicles — Securing State and Local Government Agencies with Strong MFA
Introduction Protecting sensitive data and maintaining cybersecurity hygiene are top concerns for Customer Chronicles security professionals…
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Citizens’ perceptions of government’s participatory use of social media
Abstract Citizens Purpose this study examines the character of the Omani people in the use of…
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Creating More Responsive Government Organizations
Introduction Like many state governments, South Dakota has a large workforce. Managing payroll and benefits for…
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A Work Better, Work Smarter Government
A Future of Unpredictable Change The COVID-19 pandemic raised demands on government work and services in…
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Repurposing Government Spectrum for Licensed Commercial Use: A Win-Win for Wireless Providers and Federal Agencies
Executive Summary The federal government is the United States’ largest spectrum user. This is no surprise…
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A Two-Track Strategy to a Modern Digital Government and Public Sector
A Practical Guide for Technology Leaders Facing Today’s New Normal When your public wants instant answers,…
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Achievable or Ambitious? A Comparative and Critical View of Government 3.0 in Korea
ABSTRACT Government 3.0 is the new model of public service in Korea. The previous administration (2013-2017)…
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Who Cares for Identity Information in Government 2.0? An Empirical Study
Abstract This chapter summarizes a study on the impact of data identification on Information government-citizen communication…
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Guide to Empowering a Mobile Workforce for State & Local Government
For government employees, Mobile work isn’t a place anymore. It’s something they do, wherever and whenever…
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